Can I return my order?
All products are made-to-order. We cannot accept returns or exchanges unless it's due to a manufacturers defect.
How long will it take to get my order?
We typically need about 4 weeks to ship out your custom order plus additional shipping transit time. All orders are shipped UPS Ground. We ship from Tualatin, Oregon so the shipping transit time could take 1-5 business days depending on your location. You will be emailed a tracking number automatically when your order ships.
How will my order be shipped?
All shipments are F.O.B. Tualatin, OR and our standard carrier is United Parcel Service (UPS). UPS insures shipments up to $100 and additional insurance is available to any customer that would like to purchase it. Please ask a customer service associate about purchasing additional insurance. Signatures are required on all shipments going to a residential address. We are not responsible for any damages that occur from lost, missing, stolen or damaged packages handled through any shipping carrier.
How much is shipping?
Shipping costs depends on your location and the size of your order. All shipping costs are not finalized until order is submitted.
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